Software Engineering Manager

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary :

The Software Engineering Manager builds and maintains observability and automation tooling that supports accurate, scalable, and efficient billing operations across the Marketplace. This role blends deep technical expertise with a collaborative mindset, serving as both a hands-on engineer and a technical mentor within a cross-functional team. You will leverage Python and SQL to build data-driven systems that surface actionable insights, detect anomalies, and automate repetitive processes across complex subscription and financial datasets. A strong understanding of systems thinking is essential, as your work will span across operational tooling, backend services, and data flows that directly impact our monthly billing run.

This role will be based in our office in Makati, Manila, working a night shift (10 : 00pm - 8 : 00am), in a hybrid capacity.

Essential Responsibilities :

Build end-to-end observability and automation tooling that enhances visibility, efficiency, and accuracy in the monthly billing run (spanning the 1st–7th of each month).

Write and maintain Python services and data workflows that analyze and act on financial and subscription data at scale.

Design and maintain full stack solutions (dashboards, APIs, automation scripts, alerting pipelines) that surface actionable insights to technical and operational stakeholders.

Act as the technical partner to the Director of Marketplace Operations, shaping engineering priorities and contributing to strategic planning around billing system resiliency and scalability.

Serve as a direct manager to a team of 3-5 people.

Act as technical mentor and coach to other Marketplace Operation’s team members, guiding architectural decisions, code quality, and best practices in observability and automation.

Collaborate with cross-functional stakeholders in Engineering, Product, Support and Finance to solve systemic billing issues and build durable solutions.

Translate recurring operational pain points into scalable tools, enabling proactive monitoring and self-service troubleshooting for billing data anomalies.

Contribute to root cause investigations using a combination of SQL, Python, and systems-level thinking.

Provide calm, measured support during high-stakes incident response windows and act as a steady technical leader during retrospectives and resolution planning.

Ideal Skills, Experience, and Competencies :

Five(5)+ years of experience as a full stack engineer or software developer, with a strong focus on backend systems and data-rich applications.

Proven experience leading a technical team.

Proficiency in Python and SQL (both required), with experience building services and working with data pipelines or automation tools.

Strong understanding of cloud technologies, specifically Amazon Web Services (AWS).

Experience handling large-scale financial or subscription datasets.

Proficiency using Jira, Kubernetes and Docker tooling in addition to Javascript.

Strong understanding of observability principles, including metrics, logging, alerting, and system health tracking.

Experience building internal tools and operational dashboards (e.g., using frameworks like Flask, FastAPI, React, or similar).

Ability to act as a player-coach : someone who leads by example, actively mentors others, and is respected for both strategic thinking and hands-on technical contributions.

Proven ability to work cross-functionally with analysts, operations, and product teams to design scalable technical solutions to business problems.

Clear and patient communicator who can bridge the gap between technical complexity and operational needs.

Comfort navigating ambiguity and making thoughtful trade-offs to deliver incremental value while moving toward long-term solutions.

Experience writing user stories and managing a product road map strongly desired.

Why join Pax8?

Well here are a few points of how we value our greatest assets :

At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day!

In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!

Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!

Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

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