Quality Assurance Specialist - Makati, National Capital Region - PHILIPPINE TRANSMARINE CARRIERS, INC.
Posted today
Overview
The role of Quality Assurance Specialist will be responsible for streamlining, simplifying, and improving the operation’s end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity.
Responsibilities
- Help define process quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities
- Perform data gathering, root cause analysis, and performance trending in order to develop appropriate process control changes
- Work with the team to recommend appropriate changes in process / approach
- Monitoring the efficacy of updated workflows
- Help the team to stay up to date with the latest business practices and technologies
- Overseeing the implementation of revised company processes and workflows
Qualifications
Bachelor’s degree in Industrial EngineeringThree to five years of experience working on projects related to quality assurance and process improvementMust be well-versed on ISO certification processStrong analytical and client-focused process problem-solving experienceJob Types : Full-time, Permanent
Benefits :
Additional leaveCompany eventsFree parkingHealth insuranceLife insuranceOpportunities for promotionPay raisePromotion to permanent employeeSchedule :
8 hour shiftDay shiftMonday to FridaySupplemental pay :
13th month salaryPerformance bonusAbility to commute / relocate :
Makati City : Reliably commute or planning to relocate before starting work (required)Quality Assurance / Quality Control / Document - Philippine College of Criminology
Manila, Metropolitan Manila
Posted today
Job Description
PHILIPPINE COLLEGE OF CRIMINOLOGY is currently looking for Document Controller / QA / QC to handle the intake, management, and storage of our company’s documents. You will review, process, and file documentation as well as manage the smooth running of all our documentation operations. You are also responsible for monitoring and evaluating internal processes, determining their quality, and engaging with students, and gathering feedback, among other duties.
To ensure success as a document controller / qa / qc you should be up to date with document management processes and have a detail-oriented mindset. Must have an extensive understanding of document management system and be able to handle document access intaking and archiving responsibilities.
Document Controller Responsibilities :
Handling intake, scanning, verification, and storing documentsFiling and archiving relevant documentationRetrieving files for other employees and customers when neededDesigning templates for documents, file types, and document databasesChecking and editing documents for accuracy and complianceControlling the flow of documents in and out of the departmentReporting errors or developments regarding document storageEnsuring the secure destruction and disposal of sensitive documentsUpdating and maintaining document management systems and physical recordsMaintaining the security of confidential documentsAssisting employees with accessing documents through our document management systemDeveloping quality control processesEngaging with students and gathering product feedbackProducing statistical reports on quality standardsImproving efficiencyRequirements :
Bachelor’s degree in business administration, industrial engineering or similar1-2 years experience in document management, archive management, or records managementExcellent grasp of Microsoft Office programsGood typing and report writing skillsDetail-focused document organizing abilitiesFamiliarity with regulations regarding document keeping and handlingTime-oriented approach to handling queries and tasksLean Six Sigma CertificationInterested applicants can contact Khenz Goling. Walk-ins at 641 Sales St. Quiapo Manila. Nearest landmarks : LRT 1 Carriedo, LRT 2 Recto, Quiapo Church.
Salary : Php20,000.00 - Php25,000.00 per month
Benefits :
Health insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeSchedule :
8 hour shiftMonday to FridaySupplemental pay :
13th month salaryAbility to commute / relocate :
Manila : Reliably commute or planning to relocate before starting work (required)Education :
Bachelor’s (preferred)Experience : Document management systems : 3 years (preferred)Language : English (preferred)License / Certification : Lean Six Sigma Certification (preferred)Quality Assurance / Quality Control / Document - Manila, Metropolitan Manila - Philippine College of Criminology
PHILIPPINE COLLEGE OF CRIMINOLOGY is again seeking a Document Controller / QA / QC with similar responsibilities as above.
Quality Assurance Supervisor (Fintech or Bpo)
Mandaluyong, National Capital Region - ONLINE LOANS PILIPINAS FINANCING, INC.
Posted today
Job Description
Job Highlights
15 VL & 15 SL upon regularization, pro-ratedHMO with one dependent upon regularization7.5 unused VL conversion and 10 unused SL conversionJob Description :
Your responsibilities include but are not limited to the following :
Audits and Quality check of Operations Department and Collections DepartmentData gathering and Root Cause Analysis to improve opportunities and processesProvide regular reports regarding process performanceProvide feedback, coaching, and trainingInvestigation of fraud cases and unwanted activitiesParticipation in cross-functional projects to optimise processesProcess improvement to raise quality of products and servicesFlexible in other tasks from other teamsSkills and Competencies :
Knowledge of products, technology, competitionAbility to communicate, keen listenerExperience in data gathering and root cause analysisMS Office proficiencyShorthand literateWilling to work holidays / extended hoursExperience in coaching QA agents and process documentationExperience in process improvementDesirable :
Diligent, Honest, Flexible, Team playerOpen to feedbackKeen eye for detailPromotes accountabilitySalary : Php25,000.00 - Php30,000.00 per month
Benefits :
Company Christmas giftWork from homeSchedule :
8 hour shiftSupplemental Pay :
13th month salaryPerformance bonusCOVID-19 considerations : All applicants must be fully vaccinated.
Ability to commute / relocate :
Mandaluyong City : Reliably commute or planning to relocate before starting work (required)Experience :
Quality Assurance (QA) under BPO industry : 3 years (preferred)Quality Assurance Analyst for Bpo (Eh 996)
Mandaluyong, National Capital Region - Accenture
Posted today
Job Description
Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
Duties and Responsibilities :
Performing quality reviewTagging Dsats (dissatisfied customer survey responses)Maintain Cs at processResolving quality disputesSending quality communications / reminders to relevant teamsProviding 1 : 1 feedbacks and coaching to agentsPreparing for / delivering monthly quality team meetingsCarrying out quality reportingProviding back-up to other WAsEnsure comprehensive process knowledge for aligned tower(s)Measure agents’ adherence to policies and proceduresImprove consistency and quality of communications across customer channelsDetect and report broken or inefficient policies, processes or issues; suggest improvements (partnering with SMEs)Escalate quality issues to Quality managementDetect and report broken or inefficient Quality processesQualifications :
Open to College graduate or undergraduate with relevant experience3+ years in QA within BPO industryExcellent verbal and written EnglishAble to adapt quickly to changes in workflowMastery of customer communicationHow to apply?
Why join Accenture?
Competitive salary package, bonuses, and incentivesNight differentialHMO, life insurance, employee stock purchase plan, retirement planPaid sick and vacation leavesFlexible working arrangementsAccessible locationsCareer growth and promotion opportunitiesExperience : Quality Assurance in BPO : 3 years (preferred)
Note : This posting may include terms subject to change. Terms and Conditions Apply
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