Executive Vice President Operations (Philippines & India)

About the job Executive Vice President Operations (Philippines & India)

Summary : The EVP ensures the smooth functioning of the processes and compliance with procedures and policy guidelines. Leads the team of Operations Heads into operational growth and maximization of revenue; manages the processes as per client requirements and ascertains timely delivery of SLAs; support future clients / new processes.

Principle Accountabilities :

Develop strategic & tactical plans to identify, analyze and efficiently respond to client needs, emerging trends, and best practices

Ability to manage a multicultural team

Build & execute growth plans for accounts to achieve revenue

Ensure Service Level Agreements (SLAs) for the process are met as agreed with clients

Classify causes for non-achievement of SLAs, develop solutions, and execute them

Supervise the performance of processes every week / month and discuss the same with clients

Develop & leverage client relationships to maximize bottom-line results

Establish & develop strategies to achieve operational growth as per organizational directives to maximize profitability and client satisfaction

Develop short- and long-term strategic business goals

Attributes & Attitude :

Good understanding of business cycles, budgeting & financial management

Customer Focus & Enabling people performance

Ability to understand financial statements and perform elementary financial analysis

Align individual goals to Organizational Goals

Ability to manage multiple complex projects simultaneously

Qualifications :

Graduation / Post graduation in management

Experience : 15 to 20 Years experience

PH Locations : QC, Ortigas & BGC

Locals or Indian Expats who are based in the Philippines

Must have experience with healthcare related verticals