VP, Operations - Insurance

About Our Client

A leading life insurance organization in the Philippines, backed by a strong regional presence and a long-standing reputation for financial strength and innovation. The company is recognized for its commitment to protecting customers' financial well‑being through digital‑first solutions, customer‑centric operations, and a broad portfolio of life and health insurance products.

Job Description

• Lead and manage the overall Policy Servicing organization, ensuring operational excellence across policy issuance, amendments, reinstatements, and terminations.
• Drive performance across servicing functions to meet or exceed turnaround times, service quality, and compliance standards.
• Collaborate with Underwriting and Claims teams to ensure seamless coordination and efficient end‑to‑end policy management.
• Partner with Product, Risk, and Compliance functions to ensure servicing processes align with product requirements, internal policies, and regulatory standards.
• Identify opportunities to digitize and automate policy servicing workflows to enhance efficiency, accuracy, and customer experience.
• Strengthen governance, control frameworks, and audit readiness to maintain data integrity and minimize operational risk.
• Champion continuous improvement initiatives focused on process streamlining, performance optimization, and service innovation.
• Collaborate with Distribution and Customer Service teams to resolve policyholder concerns promptly and ensure consistent communication.
• Lead, coach, and develop a high‑performing team, fostering a culture of accountability, collaboration, and customer centricity.
• Act as a key partner to the COO and Operations leadership team in shaping strategy, driving execution, and delivering transformation outcomes.

The Successful Applicant

• Bachelor's degree in Business Administration, Finance, or a related field; MBA or equivalent preferred.
• Minimum of 10-15 years' experience in insurance operations, with at least 5 years in a senior leadership role managing policy servicing, underwriting, or claims.
• Strong understanding of life insurance products, policy administration systems, and regulatory frameworks in the Philippines.
• Proven track record in process optimization, digital transformation, and operational governance.
• Excellent leadership, stakeholder management, and communication skills.
• Strategic and hands‑on leader, capable of driving both vision and execution in a complex, regulated environment.

What's on Offer

• Strategic and High-Impact Role - The position offers the opportunity to lead a core operational function and directly influence service delivery, efficiency, and customer experience at an enterprise level.
• Leadership Visibility and Collaboration - The role reports directly to the COO and works closely with cross‑functional leaders, providing strong exposure to strategic decision‑making and organizational transformation.
• Drive Innovation in a Trusted Institution - Join a well‑established insurer that is actively modernizing its operations through digital initiatives, automation, and customer‑centric solutions-allowing you to shape the next chapter of its growth and service excellence.

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