Operation Manager

ISTA Solutions , an outsourcing / offshoring company, is in search of an experienced  Operations Manager  to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

The Operations Manager will be responsible for overseeing the smooth operation of call center activities for multiple accounts, ensuring high-quality service delivery, and driving performance improvements.

Roles and responsibilities :

Operational Management :

• Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective.
• Oversee scheduling, staffing, and resource allocation to meet client needs and service level agreements (SLAs).

Performance Monitoring :

Client Management :

Team Leadership

Quality Assurance :

Strategic Planning :

Reporting and Analysis :

Problem Resolution :

Process Improvement :

Requirements

Benefits

What can we offer you?

Our commitment to you