Customer Support Agent

Job Description

This is a remote position.

Job Highlights :

• Contract type : Independent Contractor
• Schedule : 4 hours per day; Wednesday to Sunday 12 : 00 PM - 4 : 00 PM

Client Timezone : UK Time (GMT / BST)

Client Overview

Join a rapidly expanding youth sports education organization that’s transforming how young athletes develop their skills across multiple UK locations. With over 11,000 active customers and ambitious growth plans, this organization is revolutionizing sports education through a perfect blend of traditional coaching and modern technology. As they continue their exciting growth trajectory, they’re seeking talented individuals to support their mission of nurturing the next generation of athletes.

Job Description

Step into a dynamic role where you’ll be the vital link between a thriving sports education organization and its passionate community of young athletes and their families. This position offers an exciting opportunity to work with a modern technology stack while providing exceptional customer service across multiple location pipelines. You’ll be part of a forward-thinking team that values initiative and embraces innovation, working directly with UK-based management while enjoying the flexibility of remote work. This role is perfect for a detail-oriented professional who thrives in a fast-paced environment and wants to make a meaningful impact in youth sports education.

Responsibilities

Requirements

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_27798_JOB

Requirements

Requirements Minimum 2-3 years of proven customer service experience in a dynamic environment Exceptional written and verbal communication skills Strong proficiency with modern communication tools (Zoom, Slack, Teams, WhatsApp) Experience with customer relationship management systems and database management Demonstrated ability to handle multiple priorities while maintaining attention to detail Strong understanding of data protection principles and GDPR compliance Proven track record of working independently while maintaining a strong team communication Ability to adapt quickly to new systems and technologies Professional approach to problem-solving with a customer-first mindset Reliable internet connection and quiet workspace for remote work Availability to work full-time during UK business hours