Mandarin Client Advisor

Position : Mandarin Client Advisor

Company Industry : Luxury Brand Industry

Work Location : Makati City

Work Schedule : Shifting Schedule (Dayshift & Midshift-Mall hours)

Salary : Php 40,000

Work Set Up : Work On-site

BENEFITS :

Incentives

Commission

13th Month Pay

HMO with 3 dependents

Government-mandated benefits

REQUIREMENTS OF THE JOB :

• Open to Filipino and Filipino-Chinese applicants who can speak conversational Mandarin and effectively communicate with Chinese customers.
• Can speak English and Tagalog.
• Holds a Bachelor’s degree in any field.
• Knowledgeable in luxury retail and sales techniques.
• Demonstrates strong interpersonal and communication skills.
• Thrives in a collaborative, team-oriented environment.
• Shows excellent organizational abilities and a willingness to learn.
• Proactive, motivated, and results-driven.

RESPONSIBILITIES OF THE JOB APPLICATION :

• Welcome all clients and provide exceptional service for every visit or inquiry.
• Understand client needs, offer personalized recommendations, and introduce them to the brand.
• Build and maintain strong client relationships while attracting new customers.
• Manage the full sales process, ensuring a premium shopping experience.
• Support store targets and service KPIs.
• Record client information for CRM and follow-up activities.
• Handle after-sales services, including repairs and customer updates.
• Ensure store cleanliness and product displays meet brand standards.
• Follow all sales, security, and operational procedures.
• Participate in ongoing training to enhance product and brand knowledge.

RECRUITMENT PROCESS

• Paper Screening
• Interview with the HR Manager
• Second-level Interview with Store Manager
• Final Interview with Commercial Manager (optional)
• Job Offer