Mandarin Customer Support (Php 80,000)

COMPANY PROFILE : One of the fastest-growing Consultancy companies that provides the most innovative tech experience from all over the world, providing world-class services and facilities.

Position : Mandarin Customer Support

Company Industry : Consultancy Company

Work Location : Makati City

Work Schedule : Shifting Schedule

Salary : Php 60,000-Php 80,000

Work Set Up : Work On-site

BENEFITS :

Health Care Plan (HMO) with Dental and Vision upon regularization

Group Life and Accident Insurance upon regularization

Sick and Vacation Leave upon regularization. Unused sick leave is convertible

Bereavement Leave of 3 days upon regularization

13th Month Pay

Government Mandated Benefits

Healthy and Encouraging Work Environment

REQUIREMENTS OF THE JOB :

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin.

Can speak conversational to proficient in English.

Open to High school, undergraduates, and Bachelor’s graduates.

Having at least 1 year of Operational Support experience is a big advantage.

Open to work in a shifting schedule

RESPONSIBILITIES OF JOB APPLICATION :

Handle customer inquiries and oversee escalated issues, ensuring prompt and effective resolution to deliver excellent customer service.

Support ongoing Lean initiatives and process improvement projects.

Develop quality metrics to monitor product improvements.

Ensure products align with customer expectations and market demand.

Develop and execute database queries, perform analyses, and create visualizations and reports for assigned projects.

RECRUITMENT PROCESS : (ONLINE INTERVIEW)

Paper Screening

Mandarin Initial Interview via Google Meet

Face-to-face interview

Job Offer