Workforce Analyst_Hybrid BGC_100K

We are hiring for a Workforce / Reporting Analyst for a client in BGC

This is a hybrid role and the salary is up to 100K

Main requirement is at least 3 years of relevant experience with background on reporting, forecasting and capacity planning ideally in a BPO company

Qualifications

The Requirements

Essential Skills

• Strong analytical and quantitative skills.
• Strong communication and presentation skills.
• Effective collaboration and problem-solving skills.
• Ability to collect, organize, synthesize data and summarize findings into simple, compelling visualizations and dashboards.
• Hands-on experience in creating volume forecasts, capacity models and resource plans in a back-office BPO or Shared Services environment.
• Ability to work within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members.
• Ability to work in a team as well as independently.
• Experience in managing multiple stakeholders and working across geographic boundaries, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate.
• Strong proficiency in MS Office applications, particularly PowerPoint and Excel.
• Interest in Power BI and similar reporting tools, and an enthusiasm to develop expertise in this area.
• 3+ years of reporting experience.

Preferred Skills

Non-Negotiable :

The Role

Forecasting and Capacity Planning