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Workforce Real Time Analyst (Alabang)
TASQ Staffing SolutionsMuntinlupa City, Metro Manila, Philippines30+ days ago
Job descriptionRegularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision-making. Monitors actual activities and compares them to plan and make recommendations for immediate changes Staff the appropriate number of agents at the proper time based on recent / historical capacity drivers Ensures that pre-planned activities are being scheduled in advance and communicated effectively Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements / voluntary time off to ensure efficient and effective staffing
About the job WFM RTA (Alabang) | Onsite
Requirements :
- 1 year minimum experience in Workforce Management
- Candidate must possess at least a bachelor's / college degree.
- Excellent skills in scheduling and real-time time management a must
- Strong organizational skills to ensure critical timelines are met
- Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized
- Flexible and willing to work in shift schedules on-site
Responsibilities :
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Real Analyst Alabang • Muntinlupa City, Metro Manila, Philippines
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