Field Technician

A field technician installs, maintains, troubleshoots, and repairs technical equipment and systems on-site at customer locations, such as telecommunications systems, computers, and machinery. Key responsibilities include providing customer support, diagnosing issues, documenting work, adhering to safety protocols, and building positive customer relationships. This dynamic role requires strong technical skills, a self-starter attitude, and excellent customer service abilities to ensure equipment functions reliably for clients.

Key Responsibilities

Installation & Maintenance :

Install, configure, and perform routine maintenance on various types of equipment and systems at client sites.

Troubleshooting & Repair :

Diagnose and resolve technical issues with equipment, providing efficient and effective on-site repairs.

Customer Service :

Provide technical support, explain equipment usage, and build rapport with customers to ensure their needs are met.

Documentation :

Create accurate and timely service reports, document work performed, and update field automation systems and databases.

Safety & Compliance :

Follow company procedures and safety protocols, using appropriate protective gear and skills to prevent hazards in the field.

Teamwork :

Collaborate with other team members and technical crews to resolve service requests and share data.

Essential Skills

Technical Expertise : Strong understanding of the specific equipment and systems they work on.

Troubleshooting : Ability to identify, diagnose, and resolve technical problems efficiently.

Customer Service : Excellent communication skills and the ability to build rapport with clients.

Self-Motivation : Ability to work independently and manage their workflow effectively.

Attention to Detail : Crucial for accurate documentation and successful repairs.

Computer Skills : Proficiency with relevant software, databases, and field automation systems.

Common Industries

Field technicians are employed in a wide range of industries, including :

Telecommunications

Manufacturing

Healthcare

Utilities

HVAC (Heating, Ventilation, and Air Conditioning)

Security Systems

Heavy Equipment