Call Center Travel Consultant - Cebu City

About the job Travel Consultant (Cebu) | Onsite

Work Setup : Onsite (Cebu City)

Shift : No Fixed Schedule

Responsibilities :

Provide Expert Travel Consultation : Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.

Handle Travel Bookings : Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.

Manage Customer Service & Escalations : Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.

Ensure Regulatory Compliance : Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.

Supplier Coordination : Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.

Administrative Duties : Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.

Qualifications & Requirements :

Experience :

2 to 4 years of relevant experience as a Travel Consultant or in a similar role within the travel industry.

Experience handling escalated cases and direct passenger communication is an advantage.

Education : Bachelors degree in Tourism, Hospitality Management, or a related field (preferred).

Technical Skills :

Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is a strong advantage.

Proficient in Microsoft Office Suite and online booking / reservation tools.

Core Competencies :

Excellent communication, negotiation, and problem-solving skills.

Strong attention to detail and ability to perform well under pressure.

Capable of multitasking and efficiently managing multiple client inquiries.

Benefits :

Upon regularization :

• 10 VL, 10 SL, 5EL
• HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)