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Travel Team Lead - Cebu City (BPO)
TASQ Staffing SolutionsCebu City, Cebu, Philippines30+ days ago
Job descriptionResponsible for managing team of associates Independently handle and assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers' needs Motivating associates through effective management, career development and implementation of reporting mechanisms Liaison with other areas of the company affecting technical support. One on One Relationship management Analysis of reports, including process dashboards and team performance reports.
About the job Team Lead - Travel Account (Cebu)
Work set-up : Onsite (F. Cabahug St. or Cebu IT Park)
Shift Schedule : Rotational (24 / 7) | No Fixed Day Off
Qualifications :
- Undergraduates / Graduates with 2 to 3 years of work experience as a Team Leader
- Should have patience and not be overawed by difficult situations
- Need to have sound customer service skills and soft skills, with prime focus being on customer satisfaction
- Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
- Excellent verbal & written communication & presentation skills
- Good interpersonal & people management skills with a good problem-solving approach.
- Expert knowledge of service procedures
- Good analytical skills for MIS, number crunching, & reporting to internal & external customers
Roles and Responsibilities :
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Bpo Team Lead • Cebu City, Cebu, Philippines
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