Customer Service Support Administrator | AU | WFH

Job Description

Setup and Location : Work from Home

Work Schedule :   9 : 00 AM – 6 : 00 PM AEDT | 6 : 00 AM – 4 : 00 PM PHT

Employment Type : Full-time

Ready to do work that actually excites you?

We’re looking for a proactive and detail-oriented Customer Service Support Administrator to join our team. In this role, you’ll provide essential administrative and customer support to our Field and Service Operations. You’ll manage service requests, calibrations, and field jobs within Odoo, ensuring smooth scheduling, accurate documentation, and clear communication with customers and technicians. By keeping workflows organized and responsive, you’ll help deliver reliable, compliant, and customer-focused service outcomes. This position reports to the Customer Experience Manager and plays a key role in supporting the Service Department’s daily operations.

What You’ll Do

Customer Enquiries & Frontline Support

• Act as the first point of contact for customers via phone, email, and Odoo Helpdesk.
• Provide timely, accurate information relating to products, instrumentation, and service level
• agreements (SLAs).
• Escalate technical issues to Service, Sales, or Product Managers as required.

Service & Order Administration

Scheduling & Coordination

Data & Records Management

Reporting & Compliance

Financial & Administrative Support

Continuous Improvement & Team Support

Requirements

What You Bring

We’re looking for someone who :

Benefits

Why You’ll Love Working Here

Let’s Talk

If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.

Requirements

Minimum of 3 years of experience in customer service or administrative support, ideally within a technical, manufacturing, or service-based environment. Proficient in ERP / CRM systems, with Odoo experience highly regarded. Strong communication and interpersonal skills, with the ability to build professional relationships with customers, suppliers, and internal teams. Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting. Skilled in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as Monday.com. Demonstrates accountability, integrity, and proactive problem-solving abilities. Able to exercise sound judgment, take initiative, and contribute effectively to a collaborative team environment. Knowledge of service-level agreements (SLAs), instrumentation processes, and administrative best practices is an advantage.