Network Security Engineer - Enterprise Support
MicroSourcingQuezon City, Metro Manila, Philippines23 days ago
Job descriptionMonitor and triage incoming support cases via a shared queue. Prioritize and resolve quick‑win issues to meet response and resolution SLAs. Identify and elevate Severity 1 cases following established protocols. Maintain and update backlog cases with clear, structured documentation. Participate in weekend / on‑call support as per the rotation schedule. Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments. Reproduce customer issues in lab environments and provide detailed findings to R&D when needed. Prior Enterprise Customer experience (supporting global clients or customers, not internal users) Prior direct experience working for vendors and supporting paying customers (example vendors : Cisco, Palo Alto, Checkpoint, Sophos, etc.) Proven experience, hands‑on with basic networking devices, security devices, and a good grasp of the Linux Operating System A minimum of 4‑5 years of knowledge / prior experience in Linux Operating System and Networking is required. Global support experience working with internal and external stakeholders is a requirement. Excellent communication skills. Basic knowledge of any scripting languages like Bash, PowerShell, and Python would be nice to have.
Network Security Engineer - Enterprise Support
Join us to apply for the Network Security Engineer - Enterprise Support role at MicroSourcing .
Position : Network Security Engineer - Enterprise Support
Location : Libis, Quezon City
Work setup & shift : Onsite | Flexible Working Schedule
Why join MicroSourcing?
- Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
- Work‑Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth : Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a Network Security Engineer – Enterprise Support, you will be responsible for :
What You Need
Non‑negotiable Requirements :
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU : MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
For more information, visit Terms & conditions apply.
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Network Engineer • Quezon City, Metro Manila, Philippines
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