Executive Assistant (Property Manager)

Job Overview : We are looking for a Property Management Virtual Assistant to oversee various administrative and operational tasks for short-term and long-term rental properties. Your role will be crucial in managing bookings, coordinating with vendors, and ensuring smooth communication between guests, clients, and service providers. Key Responsibilities : Guest Relations & Communication Engage with guests before, during, and after their stay. Respond promptly and effectively to guest inquiries and maintenance issues. Manage negative reviews and disputes professionally and in a timely manner. Property Management Support Schedule routine maintenance and coordinate with vendors. Review cleaner photos after each guest stay to ensure property readiness. Act as the primary liaison between guests, vendors, maintenance, and housekeeping teams. Order supplies (e.g., coffee, meal delivery, furniture) through platforms like Amazon. Administrative & Operational Support Build and maintain Standard Operating Procedures (SOPs) for various tasks. Manage Property Management tools and software, including Guesty, PriceLabs, Airbnb, VRBO, and Booking.com. Update and maintain automated messaging templates. Organize and maintain company documents using Google Drive. Manage and track expenses in Guesty, ensuring all receipts are saved in Google Drive. Pricing & Market Research Review and update property pricing weekly using PriceLabs. Conduct market research to ensure competitive property pricing. Task Management & Organization Utilize Asana for task tracking and management. Adapt flexibly to changing tasks and responsibilities. Listing Management Update Airbnb and VRBO listings to ensure accurate property details. Qualifications & Requirements : Experience & Skills : ✅ Proven experience as a Virtual Assistant in property management. (Required) ✅ Background in hospitality, real estate, or a related field is a plus. ✅ Excellent communication skills (written & verbal) in English. ✅ Strong organizational and time-management abilities. ✅ Proficiency in Google Workspace (G Suite) & Microsoft Office. ✅ Familiarity with property management platforms such as Guesty, PriceLabs, Airbnb, VRBO, and Breezeway. Technical & Work Setup : ✅ High-speed internet connection (at least 25 Mbps). ✅ PC / Laptop : Minimum 8GB RAM, i5 processor or equivalent. ✅ Noise-canceling headset (preferred). ✅ Quiet & professional home office setup. Work Schedule & Benefits : 📌 Location : Remote (Philippines-based applicants only). 📌 Competitive Starting Salary : PHP 35,000 + Bonuses! 📌 Supportive & Collaborative Work Environment 📌 Opportunities for Career Growth 🔹 Interested? Apply Now! 📌 Learn more about us at www.smartscale360.com 📌 Follow Us on Facebook for Career Updates! SmartScale360 Facebook 🚀 Join our team and help us build a compassionate and skilled caregiver workforce! Powered by JazzHR