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Client Onboarding & Implementation Analyst

Staff4MeMetro Manila, PH

2 days ago

Job type

Quick Apply

Job description

We are looking for a proactive and detail-oriented Client Onboarding & Support Specialist to join our team. This role plays a key part in ensuring a smooth onboarding experience for new clients and providing ongoing support throughout the duration of their contract.

Key Responsibilities

Master the Platform (Develop a working knowledge of the Performance Scoring)

application and its white-labeled versions.

Client Onboarding

o Gather initial client information

o Set up new accounts

o Schedule and deliver training sessions

o Provide initial troubleshooting and guidance

Client Support

o Respond to client inquiries via phone, email, and help ticket submissions

o Offer timely and effective solutions to client issues

Work Schedule Options

7 AM – 5PM CST

10AM – 8PM CST

Requirements

1+ year of experience minimum in client support in technology industry

Proficient in platforms such as Salesforce, HubSpot, Monday.com, Smartsheet

Proficient in Microsoft tools (Word, Excel, OneDrive, Teams, SharePoint, Outlook)

English fluency required

Background in software development is a plus

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Analyst • Metro Manila, PH

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