This job offer is not available in your country.

Bioinformatics Tech Service Scientist

QIAGENManila, Philippines

30+ days ago

Job description

Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

Provide excellent support for the QIAGEN Bioinformatics product lines (e.q. CLC Genomics Workbench, OmicSoft Array Studio, HGMD, Ingenuity Clinical Insight) to end users with molecular biology, clinical, NGS (Next Generation Sequencing) and / or bioinformatics background
Become an expert user of our software in order to communicate key concepts to users from various backgrounds
Answer support requests related to usage, workflow optimization, content, installation and troubleshooting
Gather, record and escalate customer feedback to guarantee a high quality and high consistency customer interface
Contribute to improving customer facing touch points (help portals, product manuals, video tutorials, etc.)
Partner with other departments and global teams to resolve customer and / or process issues in a timely manner and follow up to ensure, that same issues are not reoccurring

Position Requirements

MSc or PhD in Bioinformatics or (clinical) Molecular Biology or a related field

Experience with data analysis of human variant data, NGS data and / or bioinformatics

Interest in bioinformatics data analyses and their biological context

Previous work experience in a related field or in a support team is considered a strong plus

Critical thinking and problem-solving skills to analyze, define, and solve complex customer concerns

Joy in helping people to drive their research

Excellent customer service skills, enthusiastic attitude, and solid work ethics

Exceptional team player, comfortable working in a highly skilled group of scientists from diverse backgrounds

Comfortable with interfacing users via email, phone, online meetings and in person

Fluent in English, with excellent written and oral communication skills

Personal Requirements

Onsite for the first 3-6 months of probation, Hybrid upon regularization (2 days WFH, 3 days onsite per week)

Must be willing to work on a NIGHT SHIFT schedule

Office location : 12F Cyber Sigma Bldg. Old Lawton Ave., McKinley West, Taguig City, Philippines

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.