Marketing & Client Success Specialist - Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is hiring a full-time Marketing & Client Success Specialist on behalf of our client — a top-performing consulting firm that helps financial institutions achieve elite results and build award-winning workplace cultures.

As the Marketing & Client Success Specialist, you’ll bridge the gap between marketing and customer service — managing digital campaigns, communicating with clients, and helping guide them through key program milestones.

You’ll use HubSpot daily to build and send email campaigns, track client progress, and manage workflows. You’ll also help maintain marketing assets, assist with event campaigns, and ensure every customer feels seen, supported, and delighted.

This is an exciting opportunity for a highly organized, emotionally intelligent, and ambitious professional who loves creating meaningful customer experiences while managing marketing workflows and email campaigns. If you thrive in a fast-paced, excellence-driven environment and want to make a real impact, this role is for you.

About Our Client

Our client is a high-performance business consulting and training firm that has helped hundreds of organizations reach the top 5% of performance in their industry. Their mission is to transform company cultures, drive measurable growth, and inspire teams to achieve extraordinary outcomes.

The team is deeply values-driven, passionate about customer success, and committed to excellence in execution. Every team member brings a “Thank God It’s Monday” attitude — approaching each day with purpose, positivity, and mastery. They believe in laughter, continuous learning, and creating “Ritz-Carlton–level experiences” for every client interaction.

Responsibilities

Marketing Operations

Manage and execute email marketing campaigns in HubSpot — from scheduling to analytics

Keep HubSpot data clean, organized, and optimized for marketing workflows

Assist with updating class materials, client learning portals, and digital course content

Upload and update campaigns, webinars, and learning modules in HubSpot and LightSpeed platforms

Track participant engagement and program completion across the firm’s certification and training programs

Client Communication & Relationship Management

Provide ongoing customer support through email and phone

Manage clients’ progress through their programs, providing reminders, resources, and encouragement

Support clients with curriculum milestones, class scheduling, and assessments

Coordinate event attendance confirmations, follow-up calls, and client communications

Deliver customer experiences that reflect professionalism, warmth, and the company’s high standards

Project & Event Coordination

Support live and virtual events, workshops, and certification programs

Help plan marketing campaigns tied to seminars, roundtables, and training events

Update internal systems (TeamWork, HubSpot, Slack) to ensure alignment across departments

Collaborate with team members to improve workflows, communications, and campaign outcomes

Content & Analytics

Assist with creating or refining marketing materials in Canva

Analyze campaign and engagement data to help optimize future communications

Help ensure all client-facing content is on-brand, error-free, and value-driven

Requirements

2+ years of experience in marketing, customer service, or client success

Hands-on experience using HubSpot (required)

Strong written and verbal English communication skills (polished, professional, and friendly tone)

Highly organized, detail-oriented, and self-motivated

Strong emotional intelligence and customer empathy

Experience with project management and communication tools such as TeamWork, Slack, and Microsoft Office Suite

Familiarity with Canva, ChatGPT, or other creative tools is a plus

Ability to manage multiple projects and deadlines in a fast-paced, excellence-driven environment

Growth mindset and eagerness to learn — the team values mastery and self-development

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the globe.

Requirements

2+ years of experience in marketing, customer service, or client success Hands-on experience using HubSpot (required) Strong written and verbal English communication skills (polished, professional, and friendly tone) Highly organized, detail-oriented, and self-motivated Strong emotional intelligence and customer empathy Experience with project management and communication tools such as TeamWork, Slack, and Microsoft Office Suite Familiarity with Canva, ChatGPT, or other creative tools is a plus Ability to manage multiple projects and deadlines in a fast-paced, excellence-driven environment Growth mindset and eagerness to learn — the team values mastery and self-development