Technical Support Specialist (SaaS & Data Analytics)

We’re looking for a customer-focused Technical Support Specialist with hands-on experience in SaaS platforms and data analytics .

You’ll help customers troubleshoot technical issues, optimize workflows, and get the most out of our platform. This role is perfect for someone who’s analytical, detail-oriented, and comfortable navigating both customer conversations and backend systems. If you’ve supported SaaS products before, can write SQL queries, and enjoy solving problems that mix tech, data, and people, this is a strong fit.

Why You’ll Want to Join

• You will be paid in USD (bi-monthly : every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays (based on your location)
• 100% remote setup so you can work wherever you feel most productive
• Collaborate with global customers and cross-functional teams (Engineering, Product, Success)
• Join a fast-growing fintech startup improving how businesses manage cash flow

What You’ll Work On

Customer Technical Support

Data & Analytics

Cross-Functional Collaboration

What You Bring

Nice to Have

How to Apply

Please include :

Only candidates who submit both a resume and Loom video will be considered.

If you’re a problem-solver who enjoys diving into data, understanding systems, and helping users succeed, this role offers the chance to grow with a team that values clarity, collaboration, and continuous improvement.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients :

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.