Quality Assurance Manager

Client Profile : This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position : Quality Assurance Manager

Company Industry : BPO Company

Location : Alabang, Muntinlupa

Postal Code : 1781

Salary Offer : Php80,000-Php100,000

Work Schedule : Shifting Schedule

Work Set Up : Onsite

BENEFITS :

✨Government Mandated Benefits

✨ HMO for Employee and 2 Free Dependents (On Day 1)

✨13th Month Pay

✨Sick Leave

✨Vacation Leave

Job Requirements :

✨Bachelor’s degree holder

✨With at least 7-8 years BPO experience is an advantage

✨With at least 6 years’ experience in Quality management is a plus

✨With at least 3 years people management experience

✨Can start as soon as possible

Job Responsibilities :

✨ Process Management : Ensure compliance with the established Quality Framework across existing operations and implement it for all new ramp-ups. Identify internal process gaps within client operations and design robust controls to mitigate risks and enhance efficiency.

✨Process Control & Verification : Implement and monitor process verification mechanisms, such as transaction monitoring, to maintain operational accuracy.

✨Establish effective control measures to ensure process stability and consistent performance.

✨Quality Measurement : Define and implement quality measurement methodologies, continuously track results, and drive initiatives to improve overall quality scores.

✨Client Management : Participate in client engagement reviews to present quality-related performance insights. Analyze customer concerns, perform root cause analysis, and implement corrective and preventive actions to strengthen client satisfaction.

Recruitment Process (Online / Face to face)

✨Initial Interview

✨Second Interview

✨Final Interview

✨Job Offer