Tech Support Agent

Job Description

About the client :

Cluey Learning is seeking a proactive, friendly, and detail-oriented Tech Support Agent to provide operational and technical assistance to our students and instructors across our Schools (SC) and Events (EV) business units. You’ll play a key role in ensuring a smooth and engaging experience in our digital learning environments, including after-school programs and holiday camps.

About the role :

As part of Cluey’s support team, you’ll work remotely to :

Provide real-time and asynchronous tech support for students and instructors

Troubleshoot common issues in block-based and line-based coding environments

Support internal processes and documentation efforts

Communicate clearly and effectively with both children and adult instructors

Support our students and instructors across Cluey’s innovative learning experiences

This is a great opportunity to contribute to a fast-growing EdTech company focused on personalized, fun, and confidence-building learning experiences.

Requirements

We’re looking for someone who can adapt quickly and thrive in a fast-paced, ever-evolving environment. Your strengths will include :

Experience in coding education platforms , especially with block-based (e.g. Scratch-like) or JavaScript-based environments (experience with Cluey’s Code Camp World is not required but similar platforms are ideal)

Strong problem-solving ability with a proactive attitude

Basic understanding of HTML, CSS, and JavaScript

Excellent written and verbal communication skills – clear, calm, and effective

A keen eye for detail and accuracy, particularly when diagnosing issues or providing instructions

Comfort with documentation – able to update internal FAQs and guides clearly and concisely

Familiarity with educational content such as lesson plans or digital learning resources

Must be amenable to working during Australian business hours

Nice to Have

Familiarity with Slack and LiveChat or similar team collaboration and support tools

Markdown writing skills and a basic understanding of version control (e.g., Git)

Proficiency in Google Sheets or Excel for tracking and reporting

Benefits

WHAT WE OFFER :

• Work-from-home setup
• Great Place to Work-Certified Company
• Premium HMO
• Holistic employee experience
• Rewards and incentives
• Monthly engagement activities
• Career advancement opportunities
• Paid referral program

Requirements

Experience in coding education platforms, especially with block-based (e.g. Scratch-like) or JavaScript-based environments (experience with Cluey’s Code Camp World is not required but similar platforms are ideal) Strong problem-solving ability with a proactive attitude Basic understanding of HTML, CSS, and JavaScript Excellent written and verbal communication skills – clear, calm, and effective A keen eye for detail and accuracy, particularly when diagnosing issues or providing instructions Comfort with documentation – able to update internal FAQs and guides clearly and concisely Familiarity with educational content such as lesson plans or digital learning resources Must be amenable to working during Australian business hours Nice to Have Familiarity with Slack and LiveChat or similar team collaboration and support tools Markdown writing skills and a basic understanding of version control (e.g., Git) Proficiency in Google Sheets or Excel for tracking and reporting