Customer Service Representative

Description

Answer incoming calls and address customer inquiries in a professional manner.

Provide accurate information regarding products, services, and policies.

Resolve customer complaints and issues effectively, ensuring a positive experience.

Maintain detailed records of customer interactions and transactions.

Collaborate with team members to enhance service quality and improve processes.

Requirements

Educational Qualifications : Bachelor's degree in a relevant field or equivalent experience.

Experience Level : 0–2 years (Fresh graduates are welcome).

Skills and Competencies : Excellent communication and interpersonal skills.

Qualities and Traits : Strong problem-solving abilities and a customer-centric mindset.

Responsibilities and Duties : Ability to handle multiple tasks and manage time effectively.

Working Conditions : Comfortable working in a team-oriented environment, often at a desk while using a phone and computer.