IT Helpdesk

Job Description

This is a remote position.

SUMMARY

The IT Helpdesk is responsible for installing, maintaining, testing, and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support.

JOB RESPONSIBILITIES

• Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution.
• Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies.
• Address and resolve email-related issues, ensuring seamless communication for end users.
• Offer application support, assisting users with software-related challenges and ensuring proper functionality.
• Handle new user creation processes, ensuring timely account setup and proper configuration.
• Manage user offboarding requests, including account deactivation and data transfer as needed.
• Build and set up workstations and laptops, ensuring that devices are configured according to company standards.
• Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality.
• Meet or exceed daily utilization goals, maintaining high productivity levels.
• Ensure high user satisfaction by delivering prompt, professional, and effective support.
• Stay informed about the latest technology trends, tools, and best practices to continuously improve service delivery.
• Occasionally, travel onsite to perform tasks that cannot be completed remotely, ensuring that all user needs are met.
• Performs other duties as assigned to support the overall objectives of the department and organization.

QUALIFICATIONS

J OB REQUIREMENTS