Job descriptionLead and motivate team members to achieve goals and maintain high performance.Delegate tasks and responsibilities effectively.Monitor and evaluate team performance, providing coaching and constructive feedback.Handle escalated customer or operational issues promptly.Ensure compliance with company policies, quality standards, and operational procedures.Conduct regular team meetings to communicate updates, address challenges, and celebrate wins.Collaborate with management to set objectives, develop strategies, and improve processes.Prepare and submit performance reports to supervisors or management.Foster a positive and productive work environment.