Customer Support for Greenclass / Flightschool Account

We are seeking a dedicated Customer Support Representative to join our teamin Cebu Central Visayas. In this full-time position, you will be responsible for providing excellent customer service and technical support to our Greenclass / Flightschool account clients.

What you'll be doing

Handling inbound customer inquiries and requests via phone, email, and chat

Troubleshooting technical issues and guiding customers to resolve problems

Documenting customer interactions and maintaining accurate records

Escalating complex issues to the appropriate team or subject matter experts

Providing feedback and suggestions to improve customer experience

Adhering to company policies and procedures to ensure consistent service delivery

What we're looking for

Strong verbal and written communication skills

Ability to work effectively in a fast-paced, high-volume environment

Familiarity with technical support and troubleshooting, preferably in the education or software industry

Excellent problem-solving and critical thinking skills

Commitment to delivering exceptional customer service

If you are passionate about customer service and eager to contribute to our growing team, we encourage you to apply for this exciting opportunity. Apply now and become a part of our dynamic organisation.