Vice President - Client Support & Execution Lead (Central Migrations Office)

The Central Migration Office (CMO) is responsible for migrating Treasury clients and Merchants across various JPMC lines of business. This is your opportunity to drive efficiency and lead product migrations in a dynamic and collaborative environment.

As the Client Support & Execution Lead within the Central Migration team, you will play a pivotal role in client support and technical execution, delivering innovative solutions that drive efficiency and support successful product migrations. You will build strong relationships and ensuring a seamless migration experience for our clients.

Job Responsibilities

• Lead migration projects and manage teams of migration specialists to deliver effective support for diverse migration activities
• Collaborate with CMO teams, including design and project management, to engineer strategies for seamless client migration experiences
• Work closely with stakeholders and centers of excellence to ensure governance and procedures are followed for migration activities related to JPMC’s client products and services
• Transform client interactions with Merchant Services, Treasury Services, and Digital Design platforms by guiding clients through transitions
• Drive enhancements to the client experience and contribute to the firm’s overall success
• Implement control measures to mitigate risks, including data breaches, and ensure compliance with firmwide standards
• Communicate clearly and effectively with clients and internal teams throughout migration processes
• Oversee escalations and special projects aimed at improving migration processes and outcomes
• Develop and execute strategies to optimize CMO processes through automation, innovation, and increased efficiency
• Manage teams supporting multiple projects, driving sustained performance for the enterprise
• Build and cultivate high-performing teams, developing individuals for impact and growth

Required qualifications, capabilities, and skills