Senior Consultant, OneStream

Senior Consultant, OneStream

Makati, Philippines

Overview

As a Senior Consultant, you will be providing support to AMCO’s global customers and will be contributing to a wide range of CPM projects on OneStream and Oracle Platforms.

You will be engaged in both project and on-going support areas of the business – from being a lead resource during the implementation phase, through to go-live, and towards post-implementation support. As part of a high-performing team in Manila, you will be expected to work closely with AMCO colleagues in other parts of the world, and to contribute to solutions design and development on an on-going basis.

Job Description

• Resolves each ticket assigned to its queue.
• Monitors service desk regularly and resolves and / or allocates each ticket.
• Provides any help to the development / completion of external projects as lead resource.
• Understands and executes application lifecycle management best practices for setup & configuration of CPM applications.
• Handles and estimates advanced customer requests.
• Conducts solution testing and assists with user acceptance testing.
• Conducts user and administrator training.
• Creates and modifies documentation for both implementations and support engagements.
• Engages with internal and external stakeholders to build and maintain a solid working relationship for both the CPM team and AMCO.
• Attends to all training programs.
• Sends regular updates to Project lead / Team supervisor.
• Provides guidance to other CPM Consultants.
• Suggest topics for training.
• Working closely with the Managing Consultant to :

Suggest direction of team upskilling (functional) and continuous refinement of the team’s implementation & support standards and tools.

Requirements and Qualifications

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