Senior Technical Consultant (AA)

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

The Role

The Senior Technical Consultant is a core member of the Level 2 (L2) support team, specializing in Temenos Transact Arrangement Architecture (AA). This role focuses on analyzing and resolving incidents that cannot be addressed at Level 1 (L1) and require deeper functional and technical expertise. The consultant acts as a bridge between L1 frontline support (Service desk) and Level 3 (L3) escalation (Senior Technical Manager), ensuring incidents are well-diagnosed, documented, and resolved or escalated with clear analysis. The Senior Technical Consultant engages directly with clients and internal stakeholders to investigate complex issues, perform root cause analysis, and propose workarounds or functional solutions. The role also supports BAU operations by guiding L1 consultants, collaborating closely with L3 experts, and contributing to knowledge management for continuous service improvement.

Opportunities

• You will provide specialized L2 support for SaaS clients using Temenos Transact, with a primary focus on Arrangement Architecture (AA).
• You will analyze incidents escalated from L1, reproduce issues, and perform functional investigations to identify root causes.
• You will deliver timely workarounds, configuration corrections, or functional solutions, minimizing client impact while awaiting permanent fixes.
• You will collaborate with L3 consultants and problem management teams to escalate unresolved issues with clear, actionable analysis.
• You will guide L1 consultants on best practices for issue logging, classification, and client communication to improve first-time resolution rates.
• You will document solutions, workarounds, and lessons learned, contributing to the knowledge base and enabling faster resolution of recurring issues.
• You will support functional testing and validation of fixes or enhancements before deployment into client environments.
• You will engage with clients on functional problem management discussions, ensuring transparency and building confidence in service delivery.
• You will contribute to BAU operational stability by identifying patterns of recurring incidents and recommending process or product improvements.

Skills

Values

Some of our benefits include :

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