B2B Sales & Customer Service Representative

Job Description

This is a remote position.

Schedule : Monday to Friday, 8 : 00 AM – 5 : 00 PM CST (1-hour unpaid break)

Total Weekly Hours : 40 hours

Our client is seeking a motivated and results-driven B2B Sales and Customer Service Representative to manage inbound lead conversion, client servicing, and booking coordination. The ideal candidate is confident on the phone, skilled in consultative sales, and driven to maximize earnings through a performance-based commission structure.

This role involves handling a high volume of inbound calls from Facebook and Google Ads leads, as well as existing clients. The busy season runs from October through December, with steady activity from March through November. You’ll work directly with the business owner and have full access to company systems and tools to ensure success.

Scope

Primary focus on inbound lead conversion and sales (majority of role)

Secondary focus on client service and administrative booking tasks

Performance-based commission structure with additional earning potential per job booked

Seasonal workload with sustained activity throughout most of the year

Direct collaboration and reporting to the business owner

Responsibilities

Answer inbound calls from new leads generated through Facebook, Google Ads, and text message campaigns

Convert leads into quotes and book carpet cleaning jobs using consultative sales techniques

Handle calls from existing clients for scheduling and service inquiries

Recommend service packages based on client needs and preferences

Apply assumptive closing techniques and sales psychology to secure bookings

Provide professional customer service, including handling objections and complaints

Conduct outreach to past clients during downtime to drive repeat business

Manage administrative tasks related to job booking and scheduling

Follow up on leads and maintain long-term customer relationships to encourage retention

Requirements

Proven sales experience with a strong track record in lead conversion and deal closing

Experience in inbound and outbound sales (B2B or cleaning industry preferred)

Excellent conversational and persuasive communication skills

Knowledge of sales psychology and assumptive closing techniques

Professional phone manner with clear communication and minimal accent

Strong customer service skills for handling escalations effectively

Self-motivated, persistent, and resilient under pressure

Commission-driven mindset with a passion for achieving and exceeding goals

Experience using CRM systems and phone software is a plus

Independent Contractor Perks

HMO coverage available in eligible locations

Permanent work-from-home setup

Immediate hiring

Incentives and commission opportunities

ZR_28247_JOB

Requirements

Proven sales experience with a strong track record in lead conversion and deal closing Experience in inbound and outbound sales (B2B or cleaning industry preferred) Excellent conversational and persuasive communication skills Knowledge of sales psychology and assumptive closing techniques Professional phone manner with clear communication and minimal accent Strong customer service skills for handling escalations effectively Self-motivated, persistent, and resilient under pressure Commission-driven mindset with a passion for achieving and exceeding goals Experience using CRM systems and phone software is a plus