Head of Quality

IGT Solutions Muntinlupa City, National Capital Region, Philippines

Head of Quality

IGT Solutions Muntinlupa City, National Capital Region, Philippines

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• Graduate of any Bachelor’s degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO / Call Center - customer service / sales / travel is required.
• Experience in building and managing the delivery center.
• Must have at least 5 years of experience in Quality. At least 10 years in BPO setup is a must with coaching, training, and motivating employees required.
• Strong knowledge of travel domain. Experience in GDS systems is preferred, but not required.
• Proficiency in MS Office, especially Excel, Word, and PowerPoint.
• Strong leadership and people skills, as well as performance management know-how to consistently meet KPIs and tasks.
• Six Sigma certification (at least Green Belt) and COPC are a plus
• Amenable to work onsite in Alabang, flexible in shifting or rotational schedule within 24 / 7 work hours.
• Can interact with senior management at a client and / or within IGT, involving matters that may require acceptance of an alternate approach.
• Project management experience is a plus.

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