Head of Quality Assurance

Overview

The Head of Quality Assurance (QA) will lead the quality, food safety, and compliance strategy across Standard Hospitality Group’s (SHG) rapidly expanding network of restaurants, commissaries, and supply chain operations. This role is responsible for developing and enforcing rigorous standards across the end-to-end value chain—from supplier accreditation and raw material inspection to store audits, sanitation, and food safety compliance. You will oversee critical control points, manage incident response protocols, and partner closely with Operations, Procurement, R&D, and Training to embed a culture of quality and safety at every level. By driving operational consistency and risk mitigation, the QA Head protects brand integrity, ensures regulatory compliance, and delivers SHG’s promise of safe, high-quality, and memorable guest experiences.

Responsibilities

• Lead supplier quality assurance and accreditation systems
• Oversee quality control in warehousing, commissary, and production processes
• Implement and maintain food safety systems (HACCP, GMP, ISO standards)
• Conduct restaurant audits to ensure food handling, hygiene, and service compliance
• Manage sanitation, pest control, and risk assessment programs company-wide
• Collaborate with Procurement, R&D, and Operations on product development and quality validation
• Respond to incidents or complaints with structured investigation and action planning
• Drive training and continuous improvement across QA, commissary, and store teams
• Ensure full compliance with local and international food safety regulations
• Digitize QA documentation, tracking, and reporting systems

Qualifications

Details

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