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Head Of Information Operations & Insights

Head Of Information Operations & Insights

BuscojobsSan Fernando, Pampanga, Philippines
2 days ago
Job description

Location : Philippines (Remote)

Employment Type : Full-Time, Permanent

Role Overview

We are seeking a dynamic Director of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high-quality information assets fuel global go-to-market success, while embedding predictive models and actionable insights into daily operations.

Overseeing a 20-member team, the Director will balance strategy and execution—driving process innovation, building intelligence capabilities, and ensuring excellence in delivery.

Key Responsibilities

  • Insights & Business Impact

Translate ICP / TAM segmentation into structured, actionable datasets that enable smarter targeting and improved conversion rates.

  • Partner with Product and Analytics teams to operationalize predictive and propensity models.
  • Deliver insights that directly improve lead prioritization, sales productivity, and downstream GTM performance.
  • Stakeholder Collaboration

    • Act as the single point of accountability for information delivery outcomes.

  • Work closely with Operations, Systems, and xDR teams to ensure alignment with pipeline and campaign priorities.
  • Anticipate risks, troubleshoot delivery challenges, and maintain strong cross-functional relationships.
  • People Leadership

    • Lead and develop a 20-person team including Leads, QA Specialists, and Information Agents.

  • Set clear KPIs, oversee performance management, and implement training and development programs.
  • Build a high-performance culture of accountability, continuous learning, and innovation.
  • Operational Excellence

    • Oversee daily execution of 50+ builds across Salesforce, ZoomInfo, Cognism, Launchpad, and Televerified.

  • Uphold rigorous quality standards in information enrichment, accuracy, and deduplication.
  • Drive automation and workflow optimization initiatives to improve efficiency and scalability.
  • Strategic Operations & Innovation

    • Design and evolve the information operations framework, including process architecture and resource planning.

  • Establish and maintain a centralized library of templates and taxonomies to promote consistency and reuse.
  • Continuously improve systems and practices to support long-term growth and scalability.
  • Success Metrics

    • Delivery Performance : ≥ 50 builds / day teamwide with ≥ 95% SLA adherence.

  • Information Quality : ≥ 90% title accuracy, 100% regional accuracy, ≤ 1% duplication.
  • Efficiency : ≥ 80% template reuse,
  • Insights :

    • Predictive datasets delivered on time, ≥ 80% aligned with conversion outcomes.

  • Team :

    • Qualifications & Experience

  • Proven leadership of large-scale B2B information or operations teams (15+ FTEs)
  • Strong expertise in segmentation, information sourcing, enrichment, and delivery workflows
  • Skilled in Salesforce, ZoomInfo, Cognism, and related platforms
  • Proficiency with SQL, Excel / Google Sheets, and BI tools (Tableau, Power BI, etc.)
  • Experience embedding predictive models into operational workflows
  • Excellent leadership, organizational, and stakeholder management capabilities

    • #J-18808-Ljbffr

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    Head Of • San Fernando, Pampanga, Philippines

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