SME - Banking and Finance Account (Clark) | Onsite | For Pooling
TASQ Staffing SolutionsAngeles, Philippines
30+ days ago
Job description
Requirements :
Bachelor's degree graduate, any field.
Experience in handling escalation calls.
Minimum of 3 years work experience as an SME in BPO / shared services industry.
Excellent oral and written communication.
Good problem-solving skills and ability to multitask.
Preferably with background or knowledge in Banking and Financial.
Amenable to work in shifting / nightshift schedule in Clark .
Amenable to work onsite
Responsibilities :
Meet SLA and KPIs
Handle escalation calls
Knowledge and experience on ticketing tools.
Displays superb customer service skills and capabilities
Basic Operating System knowledge
Knowledge of common Microsoft Office products & service
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