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AU Support Engineer (Onsite) | ZR_792_JOB
PeoplePartners IncQuezon City, 00, ph5 days ago
Job descriptionCollaborating with Test Engineers, Developers, and Documentation Publishers to identify, document, and resolve software issues in QA and production environments. Troubleshooting application behavior and assisting in root cause analysis. Providing technical support for the TAShelix application, escalating issues when necessary. Participating in sprint planning and daily stand-ups to stay in sync with product development cycles. Maintaining and improving internal support documentation, diagnostics tools, and knowledge bases. Assisting in the configuration, deployment, and validation of application updates and patches. Monitoring application performance and system logs to proactively address recurring issues. Supporting client onboarding, integrations, and data migrations in coordination with the product team. Minimum 2 years of relevant experience working in the IT industry. Experience working for an Australian Client / Business is required. Proven experience in a support engineering or technical support role. Strong troubleshooting and problem-solving skills with attention to detail. Excellent communication skills, both written and verbal. Ability to explain technical issues clearly to both technical and non-technical stakeholders. Experience working in collaborative, cross-functional teams. Familiarity with software deployment processes and monitoring tools. Comfortable participating in agile development processes, including sprint planning and stand-ups. Experience supporting or working with enterprise software applications. Understanding of QA / testing workflows and collaboration with development teams. Experience with internal documentation tools and maintaining support knowledge bases. Exposure to client onboarding processes, system integrations, and data migrations. Company-provided equipment Secondary Wi-Fi Modem 21 Leave Credits 100% conversion of UNUSED leave credits HMO on Day 1 13th Month Pay Grab Voucher every month Birthday Gift Loyalty Gift Christmas Gift Work-Life Balance Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
Job Description
Job Overview
- Work Onsite Set-Up (Eastwood, Quezon City)
- Fixed Morning Schedule
- Fixed Weekends Off
We are currently seeking a proactive and detail-oriented
Support Engineer to join our onsite team. In this role, you’ll play a critical part in ensuring the smooth functioning of our TAShelix application by working closely with development, QA, and product teams to troubleshoot, resolve issues, and support deployments. This is an exciting opportunity to be part of a dynamic environment where your problem-solving skills, technical knowledge, and communication abilities will directly contribute to enhancing user experience and system performance.
Job Description
As a Support Engineer , you will be responsible for :
Requirements
Essential Skills & Qualifications
Preferred Qualifications
Benefits