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Technical Support Agent
ACCPRO INTERNATIONALPasay, National Capital Region, PH12 days ago
Job descriptionpay grade of the Technical Support Agent as may be assigned. Must have a Bachelor's Degree Must have at least 1 year of experience in customer-focused, support environment Must have experience in providing support via email and phone Must have experience in troubleshooting SaaS applications Must have experience with JavaScript, HTML, and XML Must have excellent Communication Skills Experience with Salesforce.com Service Cloud knowledge a plus
Work Address : MOA, Pasay
Work Set-up : Hybrid (1-2x a month RTO)
Work Schedule : Night Shift (starts at 9pm)
DUTIES and RESPONSIBILITIES :
- Delight customers by providing timely, expert advice
- Act as the first level of support for questions, issues, and common tasks
- Prioritize cases and respond to inquiries with speed and precision
- Use written and verbal communication to resolve complex, technical issues
- Support the overall objective of Medallia
- Carry out ad hoc tasks or activities associated with the Technical Support Agent functions
and / or tasks within the capability and
QUALIFICATIONS :
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Technical Support • Pasay, National Capital Region, PH
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