Technical Support Agent (Hybrid Set-up)

COMPANY PROFILE : A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position : Technical Support Agent

Company Industry : IT Company

Work Location : MOA Pasay City

Work Schedule : Night Shift (1x-2x a month RTO)

Salary : Php 30,000 - Php 40,000 gross

Work Set Up : Hybrid Setup

JOB REQUIREMENTS :

Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience)

Strong English communication skills (verbal and written)

Experience in technical support, troubleshooting, or customer service preferred

Knowledge of basic networking, operating systems, and common software applications

Ability to work in shifting schedules and handle multiple tasks effectively

JOB RESPONSIBILITIES

Provide technical assistance and support to clients via phone, email, or chat

Troubleshoot hardware, software, and network-related issues

Document issues and resolutions accurately in the system

Escalate complex problems to higher-level support when necessary

Ensure excellent customer service and maintain client satisfaction

RECRUITMENT PROCESS : (ONLINE)

Hr Interview

Technical Assessment

Hiring Manager Interview

Job offer