Travel Consultant

Job Summary :

We are looking for a Customer Service Representative (CSR) for our Travel Account who will assist customers with booking inquiries, itinerary changes, flight / hotel reservations, and other travel-related concerns. The ideal candidate is detail-oriented, customer-focused, and able to handle inquiries efficiently and professionally.

Key Responsibilities :

Handle inbound and / or outbound calls related to travel bookings, flight schedules, and itinerary changes.

Assist customers with ticket reservations, cancellations, rebookings, and refund requests.

Provide accurate information regarding travel policies, fare rules, and travel requirements.

Resolve customer concerns promptly and professionally, ensuring high customer satisfaction.

Upsell or cross-sell travel-related products and services when applicable.

Maintain accurate and detailed records of customer interactions in the CRM system.

Follow company policies, quality standards, and compliance regulations.

Qualifications :

High School Graduate or equivalent (Senior High / College level an advantage).

At least 1 year BPO experience (Travel account experience).

Strong verbal and written communication skills in English.

Basic knowledge of travel booking systems (GDS experience is an advantage but not required).

Good problem-solving and multi-tasking skills.

Willing to work on shifting schedules, holidays, and weekends.