Business Analyst

Who is WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

We are a wholesale global travel organisation

We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries

We partner with over 430,000 properties in more than 15,000 destinations

We work with more than 44,000 travel companies in 139 source markets

We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

The Business Analyst (BA) will play a critical role in identifying business needs, analyzing processes, and translating requirements into actionable solutions that support WebBeds’ transformation initiatives. This role will collaborate closely with internal stakeholders and technical teams to gather, document, and validate requirements, ensuring that proposed solutions align with business objectives.

The BA will combine analytical insight with strong communication skills to optimize operational processes, enable innovation, and drive continuous improvement across the organization.

In this role you will :

Requirements Gathering & Analysis : Engage with stakeholders to elicit, document, and prioritize business and functional requirements. Translate business needs into clear user stories, use cases, and process flows.

Business Process Improvement : Assess current processes, identify gaps, and propose enhancements to improve efficiency, reduce risk to our PI and CI teams to optimize resource utilization.

Stakeholder Collaboration & Communication : Act as a bridge between business stakeholders and technical teams, ensuring shared understanding of project objectives, scope, and deliverables.

Solution Evaluation & Validation : Partner with solution architects and developers to evaluate options, validate deliverables against requirements, and ensure solutions meet business needs.

Documentation & Reporting : Create Business Requirement Documents (BRDs), Functional Specifications, and Standard Operating Procedures (SOPs). Provide regular progress reports and analysis to stakeholders.

Change Management Support : Contribute to training, communication, and adoption strategies to ensure smooth implementation of new processes or systems.

Data Analysis & Insights : Work with Business Intelligence teams to gather and analyze data, providing recommendations and insights to guide decision-making.

Continuous Improvement & Best Practices : Stay informed of industry trends, tools, and methodologies. Promote best practices in requirements gathering, process modeling, and stakeholder engagement

Key elements to this role include, but not limited to :

Requirements Accuracy : High-quality documentation with minimal rework and clear alignment to business needs

Process Efficiency : Measurable improvements in workflows and operational performance

Timely Delivery : Completion of analysis and documentation within project timelines

Stakeholder Satisfaction : Positive feedback from stakeholders on communication, clarity, and collaboration

Collaboration & Communication : Strong relationships established across business and technical teams

Continuous Improvement : Contributions to process optimization and knowledge sharing

Adoption & Impact : Successful uptake of solutions with demonstrable business benefits

Strong understanding of business analysis frameworks, methodologies (Agile, Waterfall), and tools

Proficiency in process modeling, requirements gathering, and documentation techniques

Knowledge of business process improvement principles and change management practices

Familiarity with project management processes and software development lifecycles (SDLC)

Experience working with data analysis, reporting tools, or Business Intelligence teams.

Proven experience as a Business Analyst or in a similar roleExcellent analytical and problem-solving skills with strong attention to detail

Strong communication skills (verbal and written), able to convey complex ideas to both technical and non-technical stakeholders

Ability to manage multiple priorities and work collaboratively across teams

Customer-focused mindset with commitment to delivering value-added solutions.

Exposure to automation technologies, data-driven decision-making, or workflow optimization.

Awareness of emerging trends in business analysis and digital transformation

Understanding of BPMN (Business Process Model and Notation)

Experience in the travel industry or a B2B organization.

Familiarity with Business Intelligence (BI) tools and data visualization concepts.

Prior customer service or client engagement experience

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

International highly skilled group of experts from all around the globe 🌎

Dynamic environment with the chance to grow, influence & impact change ⚡

Disruptive, fast-growing market leader within travel & endless possibilities 💼

Culture built on collaboration🤝 empowerment and innovation 💡

Find out more about the WebBeds business at www.webbeds.com  - #LI-Hybrid