CSR Healthcare Account - Claims and Billing

About the role

Eastvantage Business Solutions Inc. is looking for a full-time Customer Service Representative to join our thriving healthcare account team. In this dynamic role, you will be responsible for handling claims and billing inquiries, providing excellent customer service to our clients and their patients.

What you'll be doing

Respond to inbound calls from clients and patients in a professional and courteous manner

Investigate and resolve customer inquiries and complaints related to claims and billing

Accurately document customer interactions and update customer records

Work closely with the billing and claims teams to ensure timely and efficient resolution of issues

Identify opportunities to improve customer experience and recommend process improvements

Adhere to all company policies, procedures and quality standards

What we're looking for

1-2 years of experience in a customer service or call centre role, preferably in the healthcare industry

Strong communication and interpersonal skills with the ability to build rapport with customers

Excellent problem-solving and critical thinking skills to effectively handle complex customer inquiries

Proficient in using computer systems and customer relationship management (CRM) software

Comfortable working in a fast-paced, target-driven environment

A team player with a positive attitude and a commitment to delivering exceptional customer service