Service Crew

Key Responsibilities

Customer Service : Greet and welcome customers, answer questions about products or services, make recommendations, and ensure a positive and friendly experience.

Order Management : Present menus, take customer orders accurately, and process them through a point-of-sale (POS) system.

Food & Beverage Preparation : Prepare and serve food and drinks, ensuring items are correct and presented well.

Payment Processing : Handle customer payments, collect cash or process credit card transactions, and provide correct change.

Table & Station Maintenance : Prepare tables for guests, keep dining areas clean, and clear tables after customers have left.

Cleanliness : Maintain hygiene standards, clean equipment, mop floors, and keep the store or restaurant tidy and organized.

Inventory & Stocking : Keep service areas stocked with supplies like drinks and desserts, and assist with inventory management.

Opening & Closing Duties : Assist with setting up the establishment for the day and performing closing duties, such as cleaning and tidying up.

Essential Skills

Customer Service : Ability to provide excellent service with a friendly and positive attitude.

Communication : Clear and effective communication to interact with customers and team members.

Teamwork : The ability to work effectively as part of a team to ensure efficient service.

Multitasking : Capacity to handle multiple tasks simultaneously, especially during busy periods.

Attention to Detail : Meticulousness in order accuracy and food preparation to meet standards.

Adaptability : Willingness to learn and adapt to new tasks and procedures.