Technical Support and Dispatch

Are you passionate about technology and providing exceptional support?  We’re looking for a remote  Technical Support & Dispatch  with  2+ years of experience  in technical support.

Experience with  ticketing systems  and  documentation  is essential.

In this role, you will manage support tickets, troubleshoot client issues, and document solutions.  Responsiveness is key , and while we provide training, we expect prior technical experience to help you quickly assist clients.

If you're ready to make an impact in a fast-paced, remote environment, we’d love to hear from you!

What you will do as a Technical Support & Dispatch   Incoming phone call dispatch  – Effectively handle client calls and assign tickets.

Ticket creation  – Maintain accurate documentation of support requests and solutions in the  ticketing system .

Knowledge base searching  – Identify and utilize resources to resolve client issues efficiently.

Basic technical triage and troubleshooting  – Address initial issues and escalate as needed.

Possible Growth Opportunities / Role Expansion : Troubleshoot and resolve a wide variety of technical issues  related to PCs, Windows, software, and connectivity (including escalated tickets).

Perform  routine system maintenance and updates .

Diagnosing and resolving technical issues through  phone, chat, email, or remote access tools .

Assist clients with  IT system setup and configuration , including desktops, laptops, printers, and mobile devices.

Educate clients on  best practices for system use  and  cybersecurity .

Contribute to  knowledge base (KB) writing  and editing.

Foster  teamwork and collaboration  to achieve client goals and ensure effective technology solutions.

Align efforts with  team and company goals  for continuous improvement.

What We're Looking For .Proven experience in a  technical support  or  IT helpdesk  role.

Strong understanding of  Windows  and  Mac operating systems ,  networking concepts , and common  IT hardware .

Proficiency in troubleshooting  software  and  hardware issues  remotely.

Familiarity with  remote access tools  (e.g., TeamViewer, LogMeIn, or similar).

Excellent English  communication  and  problem-solving skills .

Ability to work  independently  and manage time effectively in a  remote environment .

CompTIA A+  or  Network+  certification (preferred).

What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development.

We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.

We also offer : Competitive salary  – Get paid for doing what you love!

Medical and dental insurance  (with free dependent coverage!).

Group life insurance  for peace of mind.

Paid time off (PTO)  – Because work-life balance matters.

Outstanding career growth opportunities  – Learn, advance, and develop your career.

A fun, innovative, and energetic team culture  – Be part of a company that values its employees Skills and leadership development  to help you reach your full potential.

Free meal  for onsite employees At ClearSource, our mission is simple :   Making Lives Better —for our employees, our clients, and their customers.

Our culture is built on a strong foundation of  core values  that shape everything we do : Customer First  – We are obsessed with delivering an exceptional customer experience.

Personal Accountability  – We do the right thing and own our actions.

Humble Courage  – We embrace feedback, seek growth, and push ourselves to improve.

Hungry  – We bring passion, energy, and drive to everything we do.

Happy & Healthy  – We believe in balance, well-being, and a positive workplace.

If these values  resonate with you , this is your chance to  join a fast-growing, high-performing team!

Office Address 10th floor of Tower 1 Rockwell Business Center, Ortigas Ave., Pasig City Powered by JazzHR