Technical Support - Level 2

🌟 We're Hiring : Technical Support - Level 2! 🌟

We are seeking a skilled Technical Support specialist to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving abilities, technical expertise, and excellent communication skills to deliver exceptional customer support experiences.

📍 Location : Muntinlupa, Philippines

⏰ Work Mode : Flexible office & remote

💼 Role : Technical Support - Level 2

What You'll Do :

🔧 Troubleshoot and resolve complex technical issues

📞 Handle escalated customer support tickets

📚 Document solutions and maintain knowledge base

🤝 Collaborate with development teams on bug fixes

📊 Analyze recurring issues and suggest improvements

🎓 Mentor Level 1 support team members

What We're Looking For :

✅ 2+ years of technical support experience

✅ Strong troubleshooting and analytical skills

✅ Excellent written and verbal communication

✅ Experience with ticketing systems and remote tools

✅ Customer-focused mindset with patience

✅ Ability to work independently in remote environment

Ready to make an impact? 🚀 Apply now and let's grow together!