Customer Service for Travel and Hospitality (High Priority)

We're seeking a talented Customer Service Representative to join our dynamic team in our Mall of Asia, Pasay City location. As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our esteemed customers in the travel and hospitality industry. This is a full-time position, and you will be working on a high priority account, making it an excellent opportunity to contribute to the success of our growing business.

What you'll be doing

Handling inbound customer inquiries and requests via phone, email, and chat

Providing accurate and timely information to customers regarding products, services, and reservations

Resolving customer issues and complaints efficiently and with a customer-centric approach

Updating customer records and maintaining accurate documentation

Collaborating with cross-functional teams to ensure seamless customer experiences

Identifying opportunities for process improvements and contributing to the development of best practices

What we're looking for

At least HS Grad (old Curriculum) / SHS Grad (new curriculum)

With 6 months of BPO International Experience

Excellent communication and interpersonal skills with the ability to effectively interact with customers from diverse backgrounds

Prior experience in a customer service or call centre role, preferably in the travel or hospitality industry

Strong problem-solving and decision-making abilities to handle a variety of customer inquiries and concerns

Adaptability and resilience to thrive in a fast-paced, dynamic environment

Commitment to providing exceptional customer service and a genuine desire to exceed customer expectations

Apply now!