Customer Service (Freight Forwarding / Logistics Operations)

Job Scope

Process Import Bookings and coordinate customer order with overseas agents

Communicate with customers, service providers, airlines, shipping lines, overseas agent

Shipment order tracking / status reports

Job invoicing / processing creditor invoices

Arranging transport / cartage

Maintain safe and clean working area by complying with company policies and procedures

Qualifications

Graduate of Customs Administration or related course

More than 5 years experience in the industry (logistics, freight forwarding)

Solid work exposure in the end to end activities of order processing

Experience in using Cargowise / ICS / Excel

Strong attention to detail

Able to work autonomously

Excellent Customer Service skills

Others : Permanent WFH

• (terms and conditions apply).

HMO and Life insurance coverage on the first day of work.

Amenable to work on different shifts (AM, Mid, Night Shift)

Company to provide internet allowance and PC.

20% Night Differential and Other Allowance

Loyalty award and Others.