Application Admin

Title : Application Admin (fully work-from-home role) General Function The Application Admin role will work within the Pomeroy Technology Team and will contribute to the implementation, ongoing use, and administration of endpoint policy, user access, and application setup and integrations for Pomeroy and its affiliate companies.

The position can expand to support teams globally.

The Application Admin will work closely with key members of the IT Operations team, including M365 Admins, System Admins, Business Analysts, and Solution Developers.  The position’s responsibilities require independent analyses, communication and problem solving.

Work is performed with little supervision and requires initiative and judgment.

The ability to work in a strong team environment, sharing responsibilities and knowledge, is critical.

The selected candidate will display business discipline that encompasses the people, infrastructure, and processes necessary for the effective management, control, and protection of users and policies within an organization.

Essential Duties & Responsibilities Recommend workable, practical solutions in a calculated manner.

Configure, administer, secure, and troubleshoot applications supporting business operations.

Assist in development and maintenance or processes, procedures, and policies related to application integrations across Pomeroy.

Research, identify, and evaluate ways to improve business functions through current applications and / or evaluating new tools.

Proactively manage the environment and initiate required corrective actions when potential or present issues are identified.

Address 3rd level customer support issues escalated from Service Desk; troubleshoot difficult cases, document resolution and share findings with the group.

Provide lessons learned as input and assist in the development and maintenance of the ITSM Knowledgebase and IT Operations process documentation.

Acquire and maintain current knowledge of relevant product offerings and support polices to provide technically accurate solutions.

Enhance technical expertise by attending training sessions, engaging in mentorships, seminars, workshops, and reviewing published literature.

Supervisory Responsibilities None Minimum Knowledge, Skills and Abilities required Exceptional verbal and written communication skills.  Proficiency in user, group, resource management in Azure Active Directory.  Proficiency in Azure Conditional Rules, MFA, and Endpoint Management.

Advanced or expert knowledge and understanding of multiple IT areas or architecture and core business functions.  Ability to multi-task and be flexible with assigned work schedule.

Highly organized with excellent follow-through and follow-up skills.  Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers.  Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills.

Position requires the ability to work various hours through the week.

Self-motivated to understand and analyze business processes and recommends improvements.

Exercises appropriate judgment and discretion in the prioritization of tasks / workload, escalation of issues / incidents and interacts with clients and vendors.

Develops and maintains constructive working relationships with peers, superiors, business stakeholders and external vendors.

Interacts and communicates in a way that promotes respects, collaborations, and overall high performance of the team and the organization.

Working Knowledge of ticketing systems and ITAM databases.

Other Specific Department Responsibilities Consistently arrive on time for meetings and appointments.

Accept responsibility for the results of his / her decisions and actions and behave in a way that is consistent with company values.  Support team decisions to implement changes, suggestions, improvements, and solutions.

Develop proactive working relationships across departmental / organizational boundaries and participate in cross-functional efforts.

Express ideas and suggestions in an organized and concise manner.

Solicit and readily accept constructive feedback, present feedback to others in a tactful manner.

About Pomeroy Pomeroy is a global provider of technology solutions and services designed to keep businesses, and their workforce always connected, always secure, and always working.

​Our team of 3000 professionals advise, deploys, monitors, manages, and recruits talent for more than 60,000 client locations across North America and Europe.

Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.

With over four decades of experience, Pomeroy Inc.

has proudly served the IT industry since 1981, marking 44 years of consistent innovation, client-centric solutions, and global impact.

​ Pomeroy Technologies Philippines Inc , incorporated in May 2025, serves as a strategic extension of Pomeroy’s global delivery network.

Established with the vision to broaden the company's reach across diverse international markets.

With an expected growing team of Pomeroy professionals distributed across the length and breadth of Philippines, the organization operates on a flexible, location-agnostic model that enables seamless service delivery.

Looking ahead, the organization is poised for significant growth and strategic plans to expand its client portfolio and strengthen its presence.  Pomeroy believes in treating all people with respect, dignity and is committed to provide a work environment free from discrimination and harassment.

Pomeroy is an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment.

All qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, and or other legally protected classification, not affecting the functional requirements of the position held.

All persons shall be afforded an equal employment opportunity.

We are committed to identifying individuals whose principles are deeply aligned with our core values and who will actively contribute to cultivating a culture of inclusivity, mutual respect, and collective excellence.

​ ​ Click here to know more about Pomeroy Please note At Pomeroy, we do not charge any fees at any stage of the recruitment process.

If you are approached by anyone requesting payment on our behalf, kindly treat it as fraudulent and report it to us immediately.

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