Compliance Analyst (Admin and Facilities)

About the role

This is a full-time Compliance Analyst position based in Bonifacio Global City, Taguig City, Metro Manila at iOPEX Technologies Philippines Inc., a leading provider of call centre and customer service solutions. You will play a key role in ensuring the company's operations adhere to all relevant compliance and regulatory requirements.

What you'll be doing

Monitor and review customer interactions and communications to assess compliance with internal policies and external regulations

Identify and investigate any potential compliance breaches or issues, and recommend corrective actions

Develop and implement compliance training programs for customer service agents to enhance their understanding of relevant laws and regulations

Stay up-to-date with changes in laws, regulations and industry best practices related to customer service and compliance

Collaborate with cross-functional teams to address compliance challenges and improve overall quality assurance

Maintain comprehensive documentation and reporting on compliance activities and outcomes

What we're looking for

Minimum 2 years of experience in a compliance or quality assurance role, preferably within a call centre or customer service environment

Strong understanding of relevant laws, regulations and industry standards governing customer interactions and data privacy

Excellent analytical and problem-solving skills to identify and address compliance risks

Proficient in data analysis and report generation to track and communicate compliance performance

Exceptional communication and interpersonal skills to provide effective training and collaborate with teams

Ability to work independently as well as part of a dynamic, fast-paced team

What we offer

At iOPEX Technologies Philippines Inc., we provide a supportive and inclusive work environment with opportunities for professional development and career growth. Our comprehensive benefits package includes competitive salary, health insurance, retirement planning, and various wellness initiatives to support our employees' overall wellbeing.

About us

iOPEX Technologies Philippines Inc. is a leading provider of call centre and customer service solutions, helping clients deliver exceptional customer experiences. With a strong focus on innovation, compliance, and employee engagement, we are committed to being the partner of choice for businesses seeking to optimise their customer service operations.

Apply now to join our team as a Compliance Analyst and be a part of our exciting journey.