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Verification Analyst

Verification Analyst

EMAPTAQuezon City, 00, ph
4 days ago
Job description

Guard the Ledger : Verify, Detect, and Stop Fraud in Its Tracks

In the ever-evolving fintech industry , security isn’t just a feature—it’s a necessity. Our client leads the charge in payment protection and fraud prevention, safeguarding billions in EFT transactions every month. Their innovative solutions empower businesses to verify vendors, eliminate cyber threats, and prevent financial fraud, making them a powerhouse in the world of secure digital payments.

Job Description

As a Verification Analyst , you will be the frontline defense against payment fraud, conducting customer verification inquiries, vetting vendors, and ensuring secure transactions. You’ll handle inbound and outbound verifications, support compliance efforts, collaborate with teams to enhance security processes, and play a crucial role in preventing financial threats in the fintech industry.

Job Overview

Employment type : Full-time

Shift : Day Shift; Mon - Fri (06 : 45 AM - 03 : 45 PM), Weekends Off

Work setup : Onsite, Quezon City

Your Daily Tasks

  • Conduct accurate customer verification inquiries through voice and non-voice channels.
  • Respond promptly and accurately to customer and supplier verification inquiries (inbound and outbound).
  • Assist the CSM team with customer vetting, qualification, setup, escalations, and service recovery.
  • Complete assigned frontline work activities within agreed timeframes.
  • Suggest cost-effective solutions to improve processes continuously.
  • Collaborate with internal teams to achieve the best outcomes for customers and the business.
  • Participate in training and development programs for professional growth.
  • Maintain attendance and punctuality, meeting team and customer expectations.
  • Adhere to safety protocols and report any security concerns.
  • Utilize workplace tools effectively to perform duties and mitigate customer fraud.
  • Handle customer and supplier support tasks via phone and email.
  • Contribute to achieving company budget targets.
  • Identify and generate new business leads.
  • Stay updated on company processes, policies, and industry updates.
  • Support the enhancement of verification team practices.
  • Provide assistance with departmental activities and projects.
  • Ensure compliance with company service, professional, and ethical standards.
  • Perform other assigned tasks from business or leadership teams.

Requirements

The Qualifications We Seek

  • 1-3 years of experience in customer service , particularly in voice accounts .
  • Excellent written and verbal communication skills in English.
  • Positive phone personality with strong interpersonal skills.
  • Tech-savvy and always eager to learn new tools and processes.
  • Strong analytical and problem-solving abilities.
  • Exceptional attention to detail and sound judgment.
  • Independent and efficient worker, but also a strong team collaborator.
  • Resilient, adaptable, and able to thrive under pressure.
  • A self-starter with initiative and proactiveness.
  • Level-headed with a professional and positive work attitude.

    • Benefits

    Exciting Perks Await!

  • HMO coverage with free dependent upon regularization
  • Competitive Salary Package
  • Prime office location in Quezon City (Easy access to MRT stations, restaurants, and banks)
  • Day shift schedule
  • Fixed weekends off
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24 / 7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

    • Welcome to Emapta Philippines!

    Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Work with global clients across industries, supported by a strong foundation and professionals who are passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra !