SQL Application Support

Location : BGC (Hybrid setup)

Schedule : Mid Shift

Start Date : ASAP

Key Responsibilities :

• Ensure smooth business application service operations by resolving issues in a timely manner
• Facilitate seamless transition of application features from development to production environments
• Develop and implement continuous improvement initiatives to optimize application service operations
• Assist in automating manual activities to improve consistency and efficiency of service delivery
• Provide application support with a strong focus on SQL-related issues, including queries, stored procedures, functions, and performance troubleshooting
• Handle incidents, root cause analysis, and problem management processes, managing escalations when needed
• Effectively communicate updates and resolutions to stakeholders during incident / problem management
• Collaborate with cross-functional teams to support Agile release management and deployment activities
• Utilize ITSM and collaboration tools (e.g., ServiceNow, Jira, Confluence) for ticketing, tracking, and documentation

Qualifications :