BDC Sales Operations Lead

BDC Sales Operations Lead

Department : Sales Operations / Business Development Center (BDC)

Reports To : Operations Manager

Location : Alabang (On-site), Muntinlupa City, Metro Manila, Philippines

About Pinnacle Intelligence :

Pinnacle Intelligence Philippines Inc. is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions that engage customers, accelerate sales growth, and elevate the auto retail value chain. Our mission is to revolutionize the automotive retail industry through intelligent technology, unlocking dealerships' full potential and setting new standards of efficiency, profitability, and market leadership. We are dedicated to powering the future of auto retail with AI, Data, and Automation, driven by intelligence at every turn.

Position Summary :

The BDC Sales Operations Lead is a key leader responsible for the day-to-day management and operational oversight of our Business Development Center (BDC) team. This role is a direct intersection of sales and operations, focused on driving team performance, ensuring the efficient execution of all BDC processes, and achieving client sales targets. The BDC Sales Operations Lead will be a hands-on coach, a data-driven strategist, and a process-oriented leader, ensuring our team effectively manages both inbound and outbound customer communication to generate high-quality sales and service appointments for our dealership clients.

Key Responsibilities :

1. Operational Leadership & Performance Management :

• Lead and manage a team of BDC Agents to ensure all daily, weekly, and monthly sales and appointment-setting targets are met or exceeded.
• Oversee the efficiency of all BDC processes, including lead management, outbound campaigns, and customer follow-up to optimize team productivity.
• Monitor real-time performance metrics (e.g., call volumes, talk time, conversion rates, appointments set) and take immediate action to address deviations.

2. Coaching & Sales Training :

3. Data Analysis & Reporting :

4. Process Optimization & Technology Utilization :

5. Cross-Functional Collaboration :

Skills & Qualifications :

Required :

Preferred :

Why Join Pinnacle Intelligence?

This is a unique opportunity to lead a critical team that is at the heart of our mission to transform the automotive industry. As a BDC Sales Operations Lead, you will have a direct impact on our clients' revenue and growth while working in an innovative environment. If you are a results-driven leader with a passion for sales, data, and continuous improvement, we encourage you to apply and help us Shift into High Gear.